Warranty

They are subject to the exclusions, procedures, limitations and exclusions set forth herein. Only approved product applications as recommended by Manufacturer are covered by these warranties.

Manufacturer warrants to the original purchaser or occupant that the UV finish of Manufacturer flooring, from the date of purchase, when used under recommended residential traffic conditions and maintained as recommended by Manufacturer, will not wear through or separate from the wood for the period of three of five years. Finish warranties exclude any scratches, loss of sheen, indentations or damage due to improper maintenance, misuse, insects, erosion, negligence, spiked heel shoes, pets, water, moisture, pebbles, sand, other abrasives or poor protection on furniture, wet mopping or failure to follow all of the manufacturer’s written maintenance instructions. Floor care products other than those recommended by Manufacturer damage your floor and may void the warranty.

Manufacturer warrants to the original purchaser, that the floorboards will remain free from manufacturing defects in assembly, dimension, grading, lamination and milling for as long as the original purchaser owns the residence or commercial location. The Structural warranty is valid if recommended environmental conditions are met, including maintaining a relative humidity level between 35% and 60% that is verified by humidity and temperature monitoring devices supplied by the owner or purchased from Manufacturer. Engineered hardwood flooring, being a natural product might continue to expand and contract through heating and non-heating seasons. Properly installed hardwood floors may therefore experience some separation between boards at different times during the year. If separations do occur, they are not covered by this warranty.

Manufacturer gives a twenty-five-year wood wear layer warranty on its flooring products for residential use. Manufacturer warrants to the original purchaser that the wood wear layer will not wear through or separate from flooring for the lesser of twenty-five full years, as long as the original purchaser owns the residence and all care and maintenance instructions provided by Coastal Surfaces are followed.

The person installing the floor should carefully inspect the material before installation. Any uncut pieces that appear to have defects should be returned to the original place of purchase and those pieces that do not meet our standards will be replaced free of charge. Since this is a natural wood product, there will be variation in color, tone and grain. Such variations are not covered by this warranty. Standard trade practice allows for up to 5% margin of error for natural imperfections and manufacturing defects. Further, this warranty provision is void upon installation of the flooring. Manufacturer ‘s warranty protection.

f in the unlikely event any portion of the original purchaser’s floor should fail with respect to the provisions of these warranties, Manufacturer, at its sole option, will repair, refinish or replace said portion at no cost to the original purchaser with the same or equivalent product. To file a claim contact Coastal Surfaces where the original purchase was made. Claims must be filed within the warranty coverage period and documentation verifying purchaser and date of purchase will be required. In the unlikely event Manufacturer is unable to correct the failure after a reasonable number of attempts, the Manufacturer will refund (if requested) the purchase price for the portion of the floor that failed. The Manufacturer reserves the right to have a designated Manufacturer representative inspect the floor(s) and to have samples removed for technical analysis. The Manufacturer Warranties are not transferable.

No warranties apply to any products designated as seconds, rustic, off-goods or non-standard items. Any product(s) so designated are sold “as is.” This writing is the complete and exclusive statement of the express warranties provided herein and is in lieu of all other express and/or statutory warranties by the manufacturer, to the extent provided by the law. Manufacturer assumes no liability for incidental or consequential damages. however, some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. The sole remedy provided herein is the repair, refinish, replacement or refund of defective products.